Service Request Ticket - # 73408

Service Request Information

CONTACT Name Compton, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2019 04:52 PM
Department Admissions Office Phone 88571
Location Email comptond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141226[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20WHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20WHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FF:9B

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

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Entered by Date Memo
Katherine Reynoso Sep 05, 2019 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 05, 2019 02:57 PM 
****This is an outgoing email****
Hi David,

I need some additional information regarding 
service request #73408

Description: *9/5*Needs to update to Windows 10

I was able to set up your desktop in your office 
after the update. If you have any issues or 
questions feel free to contact me or our office at 
503-838-8925.

-Katherine Reynoso
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Katherine Reynoso Sep 05, 2019 11:49 AM 
Computer in outbox ready to be delivered.
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Katherine Reynoso Sep 04, 2019 10:54 AM 
Status changed from (4) On Hold to (1) Pending
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Katherine Reynoso Sep 04, 2019 10:54 AM 
He backed everything up and will be ready to have computer reimaged tomorrow.
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Katherine Reynoso Aug 29, 2019 02:18 PM 
Status changed from (1) Pending to (4) On Hold
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Katherine Reynoso Aug 27, 2019 04:57 PM 
****This is an outgoing email****
Hi David,

I need some additional information regarding 
service request #73408

Description: Needs to update to Windows 10

I'm Katherine Reynoso from UCS. Your current dell 
desktop is running windows 7 and we would like to 
schedule a time to update this to windows 10. If 
you can contact me with a time to do this, it 
would be appreciated.

Thank You,
Katherine Reynoso
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Katherine Reynoso Aug 27, 2019 04:52 PM 
Needs to update to windows 10.
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