Service Request Ticket - # 73410

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 27, 2019 05:03 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110535[Edit Inv] (opens in a new window) Bldg/Room SSC 202N
Service Tag 6J0Y3S1 Description Dell XPS 17, Core i7, 2.20 GHz with Turbo Boost
Serial No. 6J0Y3S1 Location Daniel Tankersly

CPU Intel Core i7-2670QM(2.2GHz, 6M)


OS Unknown Software bundeled with Roxio Creator Starter and Power DVD 9.6, FREEWARE:open Office, FileZilla, Crimson Editor, VLC, Firefox, Opera, Chrome, Blender, Google SketchUp (free version), Audacity, ReplicatorG, GIMP, and Inkscape OTHER SOFTWARE: Cycling74 MAX v6(+GEN)from P0083230, ScanStudio HD Pro from P0083532, AutoDesk Ent. Creation Suite from P0083231

Wired NIC 84:8F:69:BF:AD:B2


Wireless NIC 4C:80:93:80:17:D6


Bluetooth NIC 4C:80:93:80:17:DA

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 10, 2019 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 04, 2019 03:42 PM 
He took it back. He said they will likely buy a new battery 
for it and install Ubuntu on it.
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Stephanie Magee Sep 04, 2019 03:25 PM 
Dan came in and asked for the laptop back
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Bradley Karkanen Sep 03, 2019 09:00 AM 
The BIOS cannot be updated in this laptop because the 
battery is faulty and will not charge. It cannot run 
Windows 10 without the newest BIOS. Laptop uses a 
special battery
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Bradley Karkanen Sep 03, 2019 08:59 AM 
Task reassigned to Bradley Karkanen.
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Joseph Tavares Aug 27, 2019 05:03 PM 
****This is an email****

Hi Daniel, 

We have that laptop here at UCS and were able to 
get into it, what time would work best for you to 
come in and take a look at what is on the 
machine?

Thanks, 
Joey
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