Service Request Ticket - # 73411

Service Request Ticket - # 73411

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Aug 27, 2019 06:38 PM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130905 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	443BV12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	443BV12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:4E:55

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Aug 28, 2019 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Aug 28, 2019 10:10 AM	SR#73326 is a GFA for her. Gino has it ready for her.	Add Attachment
Megan Thibeault	Aug 28, 2019 07:38 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Aug 28, 2019 07:38 AM	Is her new station almost ready?	Add Attachment
Joseph Tavares	Aug 27, 2019 06:38 PM	**This is an email** No, it's still my same old computer that I've had for quite a few years and it just started happening late this afternoon. I was still able to access my Adobe documents the normal way earlier today but now whenever I try to open one of my Adobe documents, this box appears instead and it won't let me get to my documents: Choose an account for braund@wou.edu Adobe ID Personal account Enterprise ID Company or school account Need help? Learn more. Cancel I hope this can be solved soon! Debbie	Add Attachment
Joseph Tavares	Aug 27, 2019 06:38 PM	**This is an email** Hi Debbie, Are you working on a new or recently imaged machine? It may be the case that you need to login once to the adobe services to initialize the adobe suite and reader. I agree that you probably shouldn't be getting prompted for login information each time you just want to open and look at a document. What is it you are trying to open and what method are you using? I am not entirely sure about this but can submit a ticket for you and someone here at UCS who knows better would be able to provide more insight and a potential fix for your problem. Thanks, Joey	Add Attachment
Joseph Tavares	Aug 27, 2019 06:38 PM	Debbie is being prompted to log into adobe when she wants to open a document, she says it was functioning normally until this afternoon (8/27). **This is an email** It appears I cannot open any of my Adobe documents without entering an account ID? Is this really necessary for just opening up documents and not using any of the "extra" functions? Debbie	Add Attachment