Service Request Ticket - # 73414

Service Request Ticket - # 73414

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Service Request Information

CONTACT	Name	Arasato, Nolan	Date	Aug 28, 2019 11:44 AM
	Department	Admissions Office	Phone	88199
	Location		Email	arasaton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141241 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3LTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3LTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:47:D6

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 23, 2019 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 23, 2019 02:40 PM	Has all basic software. Gave admin rights. Finished.	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:24 AM	I reimaged it on friday, needs the basic software still	Add Attachment
Katherine Reynoso	Sep 20, 2019 08:31 AM	**This is an outgoing email** Hi Nolan, I need some additional information regarding service request #73414 Description: Needs Windows 10 I'm checking in to see if we can upgrade your computer to windows 10. You will need to backup all your information onto your H. drive. I understand that you are busy, and the upgrade should take about half a day. If you can contact me or call our office at 503-838-8925 to schedule a time, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Aug 28, 2019 12:04 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Aug 28, 2019 12:04 PM	He won't be back until September 16th.	Add Attachment
Katherine Reynoso	Aug 28, 2019 11:48 AM	**This is an outgoing email** Hi Nolan, I need some additional information regarding service request #73414 Description: Needs Windows 10 I'm Katherine Reynoso from UCS. Your current dell desktop is running windows 7 and we would like to schedule a time to update this to windows 10. If you can contact me with a time to do this, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Aug 28, 2019 11:44 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Aug 28, 2019 11:44 AM	Needs Windows 10	Add Attachment