Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Aug 28, 2019 11:45 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141229 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B8WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	B8WHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:01:2F

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 25, 2019 09:27 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Sep 25, 2019 09:27 AM	Everything looks good and everything is updated.	Add Attachment
Katherine Reynoso	Sep 24, 2019 08:31 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Katherine Reynoso	Sep 24, 2019 08:29 AM	We agreed on an update. I also talked with her about backing up her information just in case we run across any issues. I told her I would schedule her for tonight.	Add Attachment
Katherine Reynoso	Sep 23, 2019 04:14 PM	Avoiding my phone calls.	Add Attachment
Katherine Reynoso	Aug 29, 2019 02:19 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Aug 29, 2019 02:19 PM	She said she needs more time to back everything up and will call us when she is ready to do the update.	Add Attachment
Katherine Reynoso	Aug 28, 2019 11:48 AM	**This is an outgoing email** Hi June, I need some additional information regarding service request #73415 Description: Needs Windows 10 I'm Katherine Reynoso from UCS. Your current dell desktop is running windows 7 and we would like to schedule a time to update this to windows 10. If you can contact me with a time to do this, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Aug 28, 2019 11:45 AM	Needs Windows 10	Add Attachment