Service Request Ticket - # 73418

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2019 12:31 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150683[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0B8GG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;

Wired NIC 38:C9:86:49:E0:0B


Wireless NIC 28:F0:76:47:F6:F6


Bluetooth NIC 28:F0:76:47:F6:F7

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Aug 29, 2019 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Aug 29, 2019 10:57 AM 
Didn't reset profile. He didn't delete all the 
files, so we went through them. He said it is 
working better.
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Katherine Reynoso Aug 28, 2019 03:38 PM 
I went to Marcom and the iMac was working 
reasonable well. I will email the student so we 
can back up all his stuff and reset his profile.
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Katherine Reynoso Aug 28, 2019 02:06 PM 
Task reassigned to Katherine Reynoso.
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Natalie Plasker Aug 28, 2019 12:31 PM 
Student worker in the Strat communication 
student marketing program.
Location Todd Hall first floor
Name Kranti Budhathoki

He already had a tech come out and look at the 
machine, and they suggested removing some of 
the large files on the machine. The files are 
now gone, and the computer is still running 
really slow.
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