Service Request Ticket - # 73419

Service Request Ticket - # 73419

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Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	Aug 28, 2019 01:54 PM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181385 (opens in a new window)	Bldg/Room	RWEC 241
	Service Tag		Description	Apple 13-inch MacBook Air - Silver #Z0VG
	Serial No.	C02YN067JK7P	Location	Doris Cancel-Tirado, MIA 7/26
	CPU	Intel Core i5(1.6GHz dual-core, 8thGEN, 4MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:AA:69:21
	Bluetooth NIC	38:F9:D3:BB:09:23

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 05, 2019 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Nov 05, 2019 09:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Nov 05, 2019 09:59 AM	Doris is on campus this morning and would like someone to come by. She wouldn't give me a time that was best for her, just this morning.	Add Attachment
Megan Thibeault	Oct 17, 2019 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 17, 2019 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 17, 2019 01:34 PM	I checked Sophos and it's happy now.	Add Attachment
Joe Collinsworth	Oct 01, 2019 11:30 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Oct 01, 2019 11:30 AM	Could someone else tackle this one? I'm in class during these times	Add Attachment
Joe Collinsworth	Oct 01, 2019 11:29 AM	Her office hours are 12-2 tuesday and thursday	Add Attachment
Joe Collinsworth	Sep 19, 2019 01:27 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Joe Collinsworth	Sep 11, 2019 07:52 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joe Collinsworth	Sep 11, 2019 07:51 AM	**This is an email** Hi Joe, I’m traveling right now. I will take the computer to WOU next Tuesday. Doris	Add Attachment
Joe Collinsworth	Sep 10, 2019 04:38 PM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #73419 Description: Sophos missing service on w20181385 We've been trying to contact you to make an appointment to update the security settings on your macbook. Please let me know when you are on campus so I can come take a look at it. Thank you Joe	Add Attachment Public
Brittany Franklin	Sep 10, 2019 08:25 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Aug 30, 2019 09:37 AM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #73419 Description: Sophos missing service on w20181385 It looks like your anti-virus is missing some services on your MacBook Air. This means your are at higher risk of getting viruses and malware. It should take 15-30 minutes to take care of this issue. If you can contact us with a suitable time to do this it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Brittany Franklin	Aug 28, 2019 01:54 PM	Sophos is missing a service on w20181385, will need to be reinstalled. Tamper Protection Code: 590415573030	Add Attachment