Service Request Ticket - # 73420

Service Request Information

CONTACT Name Behnke, Lyra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2019 02:10 PM
Department Deaf Studies and Professional Studies Phone 88322
Location Email behnkel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141297[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0VBF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;

Wired NIC 98:5A:EB:D2:67:C7


Wireless NIC B8:09:8A:DB:D5:57


Bluetooth NIC B8:09:8A:DB:D5:58

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Sep 04, 2019 11:49 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 04, 2019 11:49 AM 
Lyras Imac was missing a software so I updated OS, 
office, added additional software, and reinstalled 
sophos. Checked with Brittany and sophos is up and 
running on her computer. Task completed
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Reggie Johnson Sep 04, 2019 09:15 AM 
Task reassigned to Reggie Johnson.
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Katherine Reynoso Aug 30, 2019 09:40 AM 
****This is an outgoing email****
Hi Lyra,

I need some additional information regarding 
service request #73420

Description: Sophos missing services on W20141297

I'm Katherine from UCS. It looks like your anti-
virus is missing some services on your iMac. This 
means your are at higher risk of getting viruses 
and malware. It should take 15-30 minutes to take 
care of this issue. If you can contact us with a 
suitable time to do this it would be appreciated.


Thank You,
Katherine Reynoso
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Brittany Franklin Aug 28, 2019 02:10 PM 
Sophos is missing services on W20141297, will need to be reinstalled.

Tamper Protection Code:
744266141087
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