Service Request Ticket - # 73421

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2019 02:19 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131027[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20SF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D2:71:83


Wireless NIC 88:63:DF:8C:12:F3


Bluetooth NIC 88:63:DF:8C:12:F4

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
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Entered by Date Memo
Brittany Franklin Sep 03, 2019 10:30 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Sep 03, 2019 10:30 AM 
Looks all good now in Sophos Central!
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Katherine Reynoso Aug 30, 2019 01:37 PM 
Task reassigned to Brittany Newman.
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Katherine Reynoso Aug 30, 2019 01:37 PM 
Sophos fixed
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Katherine Reynoso Aug 30, 2019 10:13 AM 
Reimaged it to Mojave
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Katherine Reynoso Aug 30, 2019 10:12 AM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Aug 28, 2019 02:19 PM 
Whenever one of you has time, could you check Sophos on 
W20131027?
It looks like it had issues at one point, but has been off for months.
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