Service Request Ticket - # 73422

Service Request Information

CONTACT Name Mullan, Savanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2019 02:34 PM
Department Human Resources Phone 88125
Location Email mullans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130523[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WK8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WK8FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:A5:6E

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Sep 05, 2019 11:49 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 05, 2019 11:49 AM 
Threat was acknowledged
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Brittany Franklin Sep 03, 2019 03:06 PM 
Tamper Protection Code:
599985887134
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Katherine Reynoso Aug 30, 2019 10:45 AM 
Task reassigned to Katherine Reynoso.
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Peter Puettmann Aug 28, 2019 02:42 PM 
left voicemail!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Brittany Franklin Aug 28, 2019 02:34 PM 
PUA found on this computer, could be malware, but right now Sophos sees it as a PUA.

Please clean up 'Generic ML PUA' at 'C:\Users\mullans\AppData\Local\Temp\7fe6cd7b-6f7a-4397-bafb-22d3a1e5c53e\sqlite3.dll

Then run a scan.

Thanks :)
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