Service Request Ticket - # 73423

Service Request Information

CONTACT Name Mauro, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2019 02:36 PM
Department Student Success & Advising Office Phone 88732
Location Email maurok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130479[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 11-inch #Z0NY
Serial No. C02M30JAF5YW Location To PDR

CPU Intel Core i5(1.3GHz, dual-core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wireless NIC D0:E1:40:97:FB:BE


Bluetooth NIC D0:E1:40:97:FB:BF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Sep 03, 2019 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Sep 03, 2019 10:31 AM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Sep 03, 2019 10:31 AM 
Looks all good in Sophos Central!
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Katherine Reynoso Aug 30, 2019 10:33 AM 
It is sitting on my desk with a orange sticky note 
for her to pick up.
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Katherine Reynoso Aug 30, 2019 10:27 AM 
Task reassigned to Brittany Newman.
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Katherine Reynoso Aug 30, 2019 10:27 AM 
Finished with reinstall.
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Katherine Reynoso Aug 30, 2019 10:25 AM 
****This is an outgoing email****
Hi Kristin,

I need some additional information regarding 
service request #73423

Description: Sophos missing services on W20130479

I'm finished fixing the issue with your anti-virus 
and is ready to be delivered. Would you like to 
pick it up or should I drop it off at your office?

Thank You,
Katherine
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Katherine Reynoso Aug 30, 2019 09:57 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Aug 30, 2019 09:41 AM 
****This is an outgoing email****
Hi Kristin,

I need some additional information regarding 
service request #73423

Description: Sophos missing services on W20130479

I'm Katherine from UCS. It looks like your anti-
virus is missing some services on your MacBook 
Air. This means your are at higher risk of getting 
viruses and malware. It should take 15-30 minutes 
to take care of this issue. If you can contact us 
with a suitable time to do this it would be 
appreciated.


Thank You,
Katherine Reynoso
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Brittany Franklin Aug 28, 2019 02:36 PM 
Sophos is missing services on W20130479, will need to be reinstalled.

Tamper Protection Code:
975743081545
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