Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Aug 28, 2019 02:53 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130087 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch with Retina Display #Z0PW
	Serial No.	C02L50B3FFRR	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0091379; Apple Configurator
	Wireless NIC	54:26:96:DC:56:11
	Bluetooth NIC	54:26:96:DC:56:12

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 10, 2019 09:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 10, 2019 09:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joe Collinsworth	Dec 10, 2019 09:47 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Dec 10, 2019 09:46 AM	Finished imaging and installed a bunch of stuff	Add Attachment
Reggie Johnson	Sep 06, 2019 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 06, 2019 04:38 PM	re-installed sophos and checked with Brittany looks like everything is good.	Add Attachment
Reggie Johnson	Sep 06, 2019 03:50 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Sep 06, 2019 03:50 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Sep 06, 2019 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 06, 2019 03:27 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Sep 06, 2019 03:27 PM	Sophos reinstalled.	Add Attachment
Brittany Franklin	Aug 28, 2019 02:53 PM	Sophos is missing services on W20130087, will need to be reinstalled. Tamper Protection Code: 397206118910	Add Attachment