Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Aug 28, 2019 02:55 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120567 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FP43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fp43bw1	Location	ready pdr
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:AC
	Wireless NIC	60:67:20:D3:09:CC
	Bluetooth NIC	20:16:D8:91:AA:01

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Oct 14, 2019 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Oct 14, 2019 09:07 AM	I imaged this a while ago and put it back on the loaner shelf.	Add Attachment
Reggie Johnson	Sep 27, 2019 12:27 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Reggie Johnson	Sep 27, 2019 12:27 PM	did not image passing to Bradley	Add Attachment
Reggie Johnson	Sep 26, 2019 04:09 PM	This cpu is imaging on my desk. Attempting a last time	Add Attachment
Reggie Johnson	Sep 09, 2019 08:20 AM	couldn't reimage set on stand up desk.	Add Attachment
Reggie Johnson	Sep 06, 2019 03:41 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Sep 06, 2019 03:41 PM	re-imaging on my desk	Add Attachment
Brittany Franklin	Aug 28, 2019 02:55 PM	Sophos missing services on W20120567, will need to be reinstalled. Tamper Protection Code: 857086318421	Add Attachment