Service Request Ticket

Service Request Information

CONTACT	Name	Mahar, Alissa	Date	Aug 28, 2019 05:08 PM
	Department	Center for Academic Innovation	Phone	88490
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CGTZQD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	CGTZQD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:16:6E:4B

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Aug 30, 2019 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Aug 29, 2019 01:13 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Aug 29, 2019 10:31 AM	Installation is done, drive mapping will need to be done tomorrow.	Add Attachment
Joe Collinsworth	Aug 29, 2019 10:06 AM	I believe this is related to SR#73387	Add Attachment
Joseph Tavares	Aug 28, 2019 05:09 PM	**This is an email** Hi Joey, I will be gone all day tomorrow for a staff retreat (if you want to/can install it while I am gone that is ok), otherwise Friday afternoon would work best!	Add Attachment
Joseph Tavares	Aug 28, 2019 05:09 PM	**This is an email** Hi Allissa, I will submit a service request for this software installation, What time would work best for a tech to come and help you out with this? Thanks, Joey	Add Attachment
Joseph Tavares	Aug 28, 2019 05:08 PM	**This is an email** Good afternoon, When my computer (workstation 20160358) updated to Windows 10, the Blumen software was removed from it. Could this be re-installed on my computer please? Thank you,	Add Attachment