Service Request Ticket - # 73431

Service Request Ticket - # 73431

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Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Aug 29, 2019 08:21 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181362 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	3NBBQV2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	3NBBQV2	Location	Paul's Truck Laptop
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:77:B2:AA
	Wireless NIC	A0:51:0B:1C:6B:00

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Oct 22, 2019 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Oct 22, 2019 04:03 PM	It's a personal device, so we can't clean it. Marking this as done.	Add Attachment
Megan Thibeault	Oct 17, 2019 01:36 PM	Task reassigned to Brittany Franklin.	Add Attachment
Megan Thibeault	Oct 17, 2019 01:36 PM	Can we close this if its a USB of his not on this WOU station?	Add Attachment
Katherine Reynoso	Sep 26, 2019 03:41 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Sep 24, 2019 03:57 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Sep 23, 2019 04:09 PM	He will return once he has found the flash drive with OpenCandy on it so we can help remove it	Add Attachment
Stephanie Magee	Sep 23, 2019 04:04 PM	He stopped by 9/23 and Kat helped him	Add Attachment
Reggie Johnson	Sep 23, 2019 03:11 PM	**This is an outgoing email** Hi Stephen, I need some additional information regarding service request #73431 Description: PUA found on W20181362 Looks like our systems detected a problem with your antivirus software. We have detected a pua and was not able to clean it. When is a good date and time for a UCS Tech to visit your office take a look? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 13, 2019 04:27 PM	Sorry about the last comment I typed it on the wrong SR. Just disregard the last message.	Add Attachment
Reggie Johnson	Sep 13, 2019 11:04 AM	Put the laptop back on inventory counter	Add Attachment
Megan Thibeault	Sep 12, 2019 08:45 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Aug 29, 2019 08:21 AM	PUA found on W20181362, please remove :) D:\Amelia 1000 Oaks PC\Recovered Files\Documents and Settings\Anne Scheck\My Documents\Downloads\FreewarePrimoPDF.exe\FILE:002d What was detected: OpenCandy Put in my queue when completed.	Add Attachment