Service Request Ticket

Service Request Information

CONTACT	Name	Gallagher, Michelle	Date	Aug 29, 2019 02:48 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	88344
	Location		Email	gallaghm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3SFS9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3SFS9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092331; MAXQDA+ v11 single user ED license from VISA2013003764, SPSS(v21) from Student(concurrent user authcode)licenses(campus edition)from P0090938, Dragon Naturally Speaking Recorder Transcription software bundles with Sony ICD-PX333D voice recorder from VISA2013003763(T:\1. Drivers\Digital_Voice_Recorder\SONY ICD-PX333D)
	Wired NIC	B8:CA:3A:B3:02:28

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 30, 2019 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 30, 2019 03:34 PM	Image done	Add Attachment
Reggie Johnson	Aug 30, 2019 03:34 PM	She'd like her cpu upgraded to windows 10. Started imaging	Add Attachment
Reggie Johnson	Aug 30, 2019 01:03 PM	**This is an outgoing email** Hi Michelle, I need some additional information regarding service request #73437 Description: 8/30 3pm move from Todd 332 to Todd 351 I finished moving cpu and monitor to Todd 351. Did you want me to upgrade the OS to windows 10 while I'm here? Is there anything else you need help with? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Aug 30, 2019 12:07 PM	Move completed. Took phone, cpu 20130415, and monitor 20130416 to Todd 351	Add Attachment
Reggie Johnson	Aug 30, 2019 08:16 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Aug 29, 2019 02:48 PM	move one tower & 2 monitors (keyboard/mouse) from Todd 332 to Todd 351 *waiting for WOU #*	Add Attachment