Service Request Ticket - # 73454

Service Request Ticket - # 73454

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Service Request Information

CONTACT	Name	Beaver, Scott	Date	Sep 03, 2019 01:45 PM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161099 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HG9R2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HG9R2H2	Location	PDR pile - drive out
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER from W#20121263 JUNE2018-- MATLAB individual license P0054558, Mathematica Professional v5.2 P0054563, PCTeX v5 Professional with MathTimePro fonts P0054530, and Macromedia DreamWeaver MX 2004 P0052818, MiKTex is open source, , Adobe Acrobat Pro 10 WIN P0082625, WinEdt v8VISA2013003812, Camtasia Studio v8.5.2 WIN VISA2014004600 MAY2015
	Wired NIC	D4:81:D7:D8:3B:FF
	Wireless NIC	00:28:F8:BF:55:13

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 06, 2019 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 06, 2019 02:55 PM	Problem was fixed through taking off the battery and held power button. And put it back together.	Add Attachment
Katherine Reynoso	Sep 06, 2019 01:58 PM	**This is an outgoing email** Hi Scott, I need some additional information regarding service request #73454 Description: 9/6 before 11:30 doc station not recognizing cable We finished diagnosing the laptop and dock. We were able to display the screen. You can come to our office at UCS to pick up the dock and laptop or I can meet you at your office to set up the items. -Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 06, 2019 09:56 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Sep 06, 2019 08:41 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Sep 06, 2019 08:41 AM	Scott says that the software was updated but it did not solve the problem. He is available until 11:30, please stop by	Add Attachment
Megan Thibeault	Sep 06, 2019 07:34 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Sep 06, 2019 07:34 AM	Please check in with Scott and see if he is still having any issues.	Add Attachment
Joe Collinsworth	Sep 04, 2019 04:53 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Sep 04, 2019 11:23 AM	Ran command update	Add Attachment
Gino Salazar	Sep 04, 2019 10:11 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Sep 04, 2019 09:50 AM	Called, he has 45 minutes so I sent Joe	Add Attachment
Stephanie Magee	Sep 03, 2019 01:48 PM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Sep 03, 2019 01:48 PM	Docking station is not recognizing the cable from the laptop. Scott will call tomorrow morning when he is in	Add Attachment