Service Request Ticket - # 73457

Service Request Information

CONTACT Name Carrillo, Luanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2019 03:38 PM
Department Multicultural Student Services Phone 89233
Location Email carrillol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20161044[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag GNGSHF2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. GNGSHF2 Location Emergency Lab Shelf
TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Sep 10, 2019 08:17 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 09, 2019 01:05 PM 
Issues have seemed to dissappear.
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Reggie Johnson Sep 09, 2019 01:05 PM 
updated drivers and reinstalled Firefox and chrome.
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Reggie Johnson Sep 09, 2019 08:23 AM 
Status changed from (5) Completed to (1) Pending
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Reggie Johnson Sep 05, 2019 03:34 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 05, 2019 03:34 PM 
Not getting the issue lately will call back in when it 
occurs.
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Reggie Johnson Sep 04, 2019 09:09 AM 
Her computer was rebooted and the screen issues were 
gone. She says it happens later in the day so she will 
call when it happens again so a tech can go and 
troubleshoot.
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Reggie Johnson Sep 04, 2019 09:04 AM 
Task reassigned to Reggie Johnson.
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Stephanie Magee Sep 03, 2019 03:45 PM 
****This is an email****
Tomorrow before 11 or after 3:30 will work best 
for me since I will be in and out in between.
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Stephanie Magee Sep 03, 2019 03:38 PM 
****This is an email****
I am reaching out because I notice that my main 
screen keeps cutting off the top of my 
documents/pages. I have tried refreshing and 
that doesn't work, and I have tried restarting 
and the problem goes away for a bit but then 
returns. Not sure what else I may need to do or 
if I am doing something wrong.

I am in room 2012A, MSSP.

Thank you.
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