Service Request Ticket - # 73466

Service Request Information

CONTACT Name Jones, Jody   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2019 09:24 AM
Department Admissions Office Phone 88602
Location Email jonesj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141228[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6CWHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6CWHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FF:FD

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact hawess@wou.edu 88033

Tracking

Entered by Date Memo
Shea Hawes
Email

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Entered by Date Memo
Shea Hawes Sep 04, 2019 04:31 PM 
Status changed from (1) Pending to (5) Completed
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Shea Hawes Sep 04, 2019 04:31 PM 
Task reassigned to Shea Hawes.
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Shea Hawes Sep 04, 2019 04:31 PM 
This is a known issue with Firefox and Banner 9.  
Ellucian has a fix with Banner-Admin-Common 
9.3.15.4 or 9.3.16.1.  These will potentially go 
into PROD later this year.  Advised Jody to use 
Chrome for Banner 9 until that time.
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Stephanie Magee Sep 04, 2019 09:26 AM 
Contact email/phone #?: 5038388602
jonesj@wou.edu
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Stephanie Magee Sep 04, 2019 09:26 AM 
Faculty, Staff or Student: Staff
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Stephanie Magee Sep 04, 2019 09:26 AM 
Username?: Jonesj
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Stephanie Magee Sep 04, 2019 09:26 AM 
V#?: V00316610
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Stephanie Magee Sep 04, 2019 09:26 AM 
Full name?: Jody Jones
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Stephanie Magee Sep 04, 2019 09:24 AM 
Hello,

I was just upgraded to Windows 10.  I am not 
sure if this has anything to do with it, but I 
am unable to use the radio buttons in Banner.  

I had a service request for this same problem a 
couple months ago and it was resolved, but 
since the upgrade to Windows 10 I am unable to 
use the radio buttons again.

I would appreciate your help on this.

Thank you,

Jody Jones
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