Service Request Ticket - # 73467

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2019 09:51 AM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181055[Edit Inv] (opens in a new window) Bldg/Room ITC 005
Service Tag 886NDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886NDW2 Location 2 weeks 6/11-6/25

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; TRANSFERING TO W#20181055(was 20141248) 9-2019- Episode Pro 7 with Pro Audio from VISA2016005605 & VISA2016005652, AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from VISA2013003638; Also noted: Filezilla(freeware);

Wired NIC 6C:2B:59:E7:D2:45

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Sep 04, 2019 04:04 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Sep 04, 2019 02:58 PM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Sep 04, 2019 10:03 AM 
Filezilla(freeware): 
https://filezilla-project.org/download.php?
type=client
Latest version 3.4.2 is on T Drive for WIN64
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Tricia Flaherty Sep 04, 2019 10:00 AM 
T:\AVSMEDIA\AVS4YOUBUNDLE
AVS4YOU Unlimited Subscription Bundle(includes AVS 
Video Converter) VISA2013003638;
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Tricia Flaherty Sep 04, 2019 09:54 AM 
T:\Telestream_Episode\EpisodePro_v7

for Episode Pro 7 with Audio Pro:  need to deactivate on W#20141248[Edit Inv] 
FIRST- 
TO Deactivate your license:
    Mac: Go to Episode > Preferences > License > -
    Windows: Go to Tools > Preferences > License >
Deactivate
To activate your single license on a second
computer you must first deactivate the license on
the original machine and install and activate the
license on your second system.
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Tricia Flaherty Sep 04, 2019 09:51 AM 
 TRANSFERING TO W#20181055(was 20141248) 9-2019- Episode Pro 
7 with Pro Audio from VISA2016005605 & VISA2016005652, 
AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from 
VISA2013003638; Also noted: Filezilla(freeware);
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Tricia Flaherty Sep 04, 2019 09:51 AM 
cpu W#20181055[Edit Inv]  is on Inventory counter(no monitor as in 
rack and keeping existing) in ITC008;
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