Service Request Ticket - # 73468

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2019 09:54 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160272[Edit Inv] (opens in a new window) Bldg/Room VAL 130
Service Tag GRGBQD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GRGBQD2 Location Residential Computing

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 98:90:96:B5:79:B4

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
Brittany Franklin Sep 05, 2019 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Kyle Morell Sep 05, 2019 04:52 PM 
renamed correctly now!
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Brittany Franklin Sep 04, 2019 09:54 AM 
There are two computers in Sophos with the same name, W20160272.
Sophos detects this as "cloned devices."

Could you find the misnamed computer and rename it?
Then put the ticket back in my queue?

Thanks!
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