Service Request Ticket - # 73472

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2019 11:00 AM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1YDBNS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1YDBNS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007, AssureID7 P0085070

Wired NIC 18:03:73:17:53:F2


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Megan Thibeault Oct 17, 2019 02:22 PM
Task reassigned to Self Resolved.
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Megan Thibeault Oct 17, 2019 02:22 PM
Task reassigned to Self Resolved.
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Megan Thibeault Oct 17, 2019 02:22 PM
See SR74115
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Brittany Franklin Sep 10, 2019 11:42 AM
Task reassigned to UCS Tech.
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Brittany Franklin Sep 10, 2019 11:42 AM
Priority changed from (3) Priority to (2) High Priority.
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Brittany Franklin Sep 10, 2019 11:41 AM
Going to Win10 should fix the issue. It sounds like there's been a 
bunch of issues with this computer, from what Jessica said, and from 
what I can tell from the I Drive issues they're having.
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Brittany Franklin Sep 10, 2019 09:45 AM
Gave all the students full access to the Student_Staff folder as 
Jessica requested.
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Brittany Franklin Sep 10, 2019 09:31 AM
Told Jessica I'd ask Desktop Support about the upgrade she's asking 
for
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Brittany Franklin Sep 10, 2019 09:29 AM
The computer is 20110681[Edit Inv]. It usually does have all kinds of issues. It 
has been reimaged recently, and frequently. Do you know when it 
would be available for an upgrade?
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Brittany Franklin Sep 10, 2019 09:29 AM
Asked her for the W#
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Brittany Franklin Sep 10, 2019 09:19 AM
Good Morning, 

I did get your email. I opened it and it got lost amongst the others. I 
apologize. 

Shaely will need to have access to the student staff folders as well. 
We can go ahead and give all those folks full access to the student 
staff folders as opposed to the basic access. They are all logging in 
on the IDS computer at the Information Desk. As of this morning, my 
staff still wasn't able to access anything on the Idrive. This was Zoe 
Chan-Tuyub. 

Is there anything I can do to assist in this?

Thank you, 
Jessica R. Roberts
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Brittany Franklin Sep 10, 2019 08:25 AM
Still haven't heard back. Sending another email to her today.
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Brittany Franklin Sep 04, 2019 03:17 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Brittany Franklin Sep 04, 2019 02:01 PM
Also asked if it was a particular computer having issues mapping, or 
all the computers.
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Brittany Franklin Sep 04, 2019 02:01 PM
Sent this list to Jessica:

Kat Torres - has full access to Student_Staff folder
Shaely Spradley - no access
Eleanor Jones - basic access to Student_Staff folder
Abigail Loera - basic access to Student_Staff folder
Kimberly Lemus - basic access to Student_Staff folder plus access to Student Building Managers folder
Kimberly Botello Tlatenchi - has access to both Student Engagement and Upward Bound I Drives
Zoe Chan Tuyub - has access to both Student Engagement and SLCD I Drives
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Stephanie Magee Sep 04, 2019 11:00 AM
Hello there, 

I am writing to grant my information desk staff 
members access to our student section of the I 
drive. I have requested access for them at 
least twice before and have been told them have 
access, but when they try to get on the Idrive 
from the desk, it will not allow them to do so.

The following students need to have Student 
Engagement Student staff I drive access.

Kat Torres V00329611
Shaely Spradley V00339262
Eleanor Jones V00337765
Abi Loera V00334911
Kim Lemus V00331436
Kim Botello Tlatenchi V00340579
Zoe Chan Tuyub V00340133

Thank you, 
Jessica R. Roberts
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