Service Request Ticket

Service Request Information

CONTACT	Name	Camarillo, Earlene	Date	Sep 04, 2019 03:00 PM
	Department		Phone	89350
	Location		Email	camarilloe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02TTK9AHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019;
	Wireless NIC	DC:A9:04:90:60:97
	Bluetooth NIC	DC:A9:04:84:2C:7B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 06, 2019 10:43 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Sep 06, 2019 10:43 AM	just checked and its the most new version. couldnt get the message to come back so...	Add Attachment
Peter Puettmann	Sep 06, 2019 09:23 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Sep 06, 2019 07:34 AM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Sep 05, 2019 03:11 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joseph Tavares	Sep 04, 2019 04:19 PM	**This is an email** Could we set a specific appointment as I won't necessarily be in my office that entire time. 9:30 perhaps? Thank you.	Add Attachment
Stephanie Magee	Sep 04, 2019 03:00 PM	I can do sometime Friday morning between 9 and 12.	Add Attachment
Stephanie Magee	Sep 04, 2019 03:00 PM	Needs her Endnote version updated, she currently has 9	Add Attachment