Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Sep 04, 2019 03:17 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140397 (opens in a new window)	Bldg/Room	SHCC
	Service Tag		Description	Xerox 3260/DI Monochrome Laser Printer
	Serial No.	K7A221078	Location	Trisha Guy
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:39:BD:17

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 09, 2019 01:48 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Sep 09, 2019 01:48 PM	Installed a different toner cartridge which fixed the issue. She getting a new cartridge to install.	Add Attachment
Shandelle Plasker	Sep 06, 2019 08:31 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Sep 06, 2019 08:31 AM	**This is an email** Hi Trisha, I received your service request for your printing issue. Can we set up a time on Monday for me to come down and look at this? Thank you, Shandelle	Add Attachment
Stephanie Magee	Sep 04, 2019 03:20 PM	Roomo updated: SHCC 203	Add Attachment
Stephanie Magee	Sep 04, 2019 03:17 PM	**This is an email** Good afternoon, I am getting lines on my printouts. I have a Xerox Phaser 3260. It says I still have 40% toner left. The number is 20140397 and it is located in room 203. Trisha Guy	Add Attachment