Service Request Ticket - # 73482

Service Request Ticket - # 73482

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Sep 04, 2019 03:31 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161087 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTN7HHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 (named user: hutchingst@wou.edu) subscription JAN2016 please load base of Adobe CC Desktop;
	Wireless NIC	DC:A9:04:8F:CA:CA
	Bluetooth NIC	DC:A9:04:7E:40:AF

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	Sep 19, 2019 02:57 PM	Task reassigned to Service Request Desk.	Add Attachment
Stephanie Magee	Sep 19, 2019 02:57 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Stephanie Magee	Sep 19, 2019 02:57 PM	Picked up laptop, hardwired all cool	Add Attachment
Shandelle Plasker	Sep 17, 2019 11:44 AM	Her account was not created by HR yet. She will be coming back tomorrow to be hard wired and to pick this machine up.	Add Attachment
Katherine Reynoso	Sep 09, 2019 11:43 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Sep 09, 2019 08:18 AM	**This is an email** Thanks for the update, Reggie. Jen Vaughn will come pick it up at the UCS office on September 16 or so.	Add Attachment
Reggie Johnson	Sep 06, 2019 04:56 PM	Laptop is in the case in the outbox.	Add Attachment
Reggie Johnson	Sep 06, 2019 03:33 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Sep 06, 2019 02:58 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #73482 Description: New faculty laptop set up for Jen Vaughn We just finished re-imaging and prepping W20161087 prepped for new faculty, Jen Vaughn, arriving 9/16 Location: COE 221. When is a good date and time for a UCS Tech to visit your office and deliver this laptop? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 05, 2019 04:45 PM	imaging at my desk	Add Attachment
Reggie Johnson	Sep 05, 2019 02:43 PM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Sep 04, 2019 03:31 PM	Needs image and prepped for new Faculty who is arriving 9/16 Jen Vaughn Location: COE 221	Add Attachment