Service Request Ticket - # 73486

Service Request Ticket - # 73486

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 05, 2019 09:57 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160930 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag	1565LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1565LH2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0C:63

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 24, 2019 08:47 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Sep 24, 2019 08:47 AM	Loaners were checked in. Finished.	Add Attachment
Katherine Reynoso	Sep 17, 2019 08:17 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Sep 16, 2019 02:09 PM	Loaners will be returned by the end of the week.	Add Attachment
Katherine Reynoso	Sep 16, 2019 11:38 AM	Finished with reimage.	Add Attachment
Katherine Reynoso	Sep 16, 2019 09:36 AM	Started the computers.	Add Attachment
Katherine Reynoso	Sep 13, 2019 01:12 PM	dropped off loaners.	Add Attachment
Katherine Reynoso	Sep 11, 2019 04:40 PM	Loaners are W20140703 and W20140327	Add Attachment
Megan Thibeault	Sep 11, 2019 03:46 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Sep 11, 2019 03:46 PM	Loaners W#?	Add Attachment
Katherine Reynoso	Sep 11, 2019 03:36 PM	I placed the two loaners in the outbox.	Add Attachment
Katherine Reynoso	Sep 05, 2019 03:11 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Sep 05, 2019 09:58 AM	Contact Info: Lisette Cervantes (503) 838- 9422 or Ext. 88219 cervantesalmontel@wou.edu	Add Attachment Public
Katherine Reynoso	Sep 05, 2019 09:57 AM	We need to update two computers in Abby's house in the WUC. There are two computers W#20160930 and W#20160983. They have everything saved, no special software. They want two laptop loaners for the days we have their computers.	Add Attachment