Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Sep 05, 2019 02:35 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170858 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	GQ04VN2	Description	Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
	Serial No.	GQ04VN2	Location	PDR
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wireless NIC	74:70:FD:77:B6:B3
	Bluetooth NIC	74:70:FD:77:B6:B7
	AUX NIC	10:65:30:BE:22:7B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 30, 2019 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 30, 2019 09:44 AM	done.	Add Attachment
Megan Thibeault	Sep 30, 2019 09:36 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Sep 30, 2019 09:36 AM	Dona called, sent Peter	Add Attachment
Gino Salazar	Sep 20, 2019 04:11 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Gino Salazar	Sep 20, 2019 04:11 PM	Every time I have gone over she has been in meetings and stuff. I will give her a call monday and try to find a time I can go then where she will be available	Add Attachment
Tricia Flaherty	Sep 16, 2019 10:06 AM	I have a USB-C to Ethernet adapter that needs to go to Dona, can you deliver when you see her on Tuesday? I will put it with Invoice on the Inventory counter shelf	Add Attachment
Gino Salazar	Sep 11, 2019 02:21 PM	Forgot to update, I missed meeting her yesterday so I will be over there this upcoming tuesday, the second day she gave us	Add Attachment
Megan Thibeault	Sep 10, 2019 07:44 AM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Sep 09, 2019 11:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 05, 2019 02:53 PM	**This is an email** Next Tuesday or the following Tuesday are good for me. Thanks, Dona	Add Attachment
Stephanie Magee	Sep 05, 2019 02:35 PM	New software license for Dona	Add Attachment