Service Request Ticket

Service Request Information

CONTACT	Name	Powell, Tracy	Date	Sep 06, 2019 01:46 PM
	Department	Behavioral Sciences Division	Phone	88299
	Location		Email	dalket@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20130993 (opens in a new window)	Bldg/Room	SAC 106
	Service Tag		Description	Dell Ultrasharp 23-inch Multimedia Monitor #UZ2315H
	Serial No.	CN0PCR5K7287243RAGCS	Location	Letitia Erckenbrack; monitor stand going to PDR

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 09, 2019 04:56 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Joe Collinsworth	Sep 09, 2019 04:50 PM	installed program	Add Attachment
Joe Collinsworth	Sep 09, 2019 04:49 PM	needed admin rights	Add Attachment
Joe Collinsworth	Sep 09, 2019 04:48 PM	reimaged	Add Attachment
Stephanie Magee	Sep 09, 2019 04:48 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Natalie Plasker	Sep 09, 2019 12:10 PM	called to cancel because hey have decided she is going to get a new machine.	Add Attachment
Stephanie Magee	Sep 09, 2019 08:45 AM	If the error and update need to be separate that's A O.K	Add Attachment
Stephanie Magee	Sep 09, 2019 08:45 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 06, 2019 04:05 PM	Also needs windows 10 update, will this fix the below issue?	Add Attachment
Stephanie Magee	Sep 06, 2019 02:27 PM	Error Message: happens when click on a video it would say do you want to install this program. Saying no would be fine, when trying to play a video from a CD rom it wont let her play and wont let her update. Not a new issue but is now worried because it wont let her do things. Cant load new programs Monday -	Add Attachment
Stephanie Magee	Sep 06, 2019 01:46 PM	88299 Todd 329 Updates turning on fire wall error message on user account control message Waiting to Call her for more information	Add Attachment