Service Request Ticket - # 73507

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2019 03:29 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190076[Edit Inv] (opens in a new window) Bldg/Room NS 116
Service Tag 1CB44Y2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 1CB44Y2 Location NS116 GEN Science Lab Station #

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:5A:71:B0

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
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Entered by Date Memo
Brittany Franklin Sep 11, 2019 03:36 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Sep 11, 2019 03:36 PM 
Looks all good in Sophos!
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Katherine Reynoso Sep 11, 2019 03:34 PM 
Task reassigned to Brittany Franklin.
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Katherine Reynoso Sep 11, 2019 03:34 PM 
I reimaged the computer. It looks like it 
reinstalled perfectly this time.
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Katherine Reynoso Sep 11, 2019 09:16 AM 
Task reassigned to Katherine Reynoso.
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Brittany Franklin Sep 06, 2019 03:29 PM 
Sophos says it failed its install on W20190076.
Will need to be reinstalled.

May need tamper protection code?
173418927711
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