Service Request Ticket

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Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Sep 06, 2019 04:34 PM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190421 (opens in a new window)	Bldg/Room	RA 107
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5Z70L410	Location	Sandy Hedgepeth, Assoc. Professor, Dept Head
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325; Adobe CC Suite NAMED USER [Adobe ID hedgepes@wou.edu];
	Wireless NIC	A4:83:E7:6D:9A:0C
	Bluetooth NIC	A4:83:E7:7B:66:E3

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 21, 2020 10:40 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	Jan 21, 2020 10:40 AM	20140656 has been returned to ITC 007.	Add Attachment
Katherine Reynoso	Jan 08, 2020 02:49 PM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	Jan 08, 2020 02:49 PM	She's not answering me. Probably give it a try.	Add Attachment
Katherine Reynoso	Jan 08, 2020 02:38 PM	I called and left a VM.	Add Attachment
Katherine Reynoso	Dec 20, 2019 01:25 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Dec 20, 2019 01:25 PM	I sent her an email.	Add Attachment
Tricia Flaherty	Dec 18, 2019 11:52 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Tricia Flaherty	Dec 18, 2019 11:52 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Tricia Flaherty	Dec 18, 2019 11:52 AM	We need to circle back and get W#20140656 back if she is done.	Add Attachment
John Rushing	Oct 21, 2019 10:21 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Oct 21, 2019 10:21 AM	Delivered on Friday 10/18/2019. She came in with her old computer not starting. I was able to fix it by installing over the top. She has both for 2 weeks to get stuff off and to make sure stuff is running for classes	Add Attachment
Megan Thibeault	Oct 18, 2019 11:09 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 17, 2019 02:15 PM	**This is an email** Hello Sandy, I just emailed you about another task but then I found this one that shows you are getting a new machine. When would be a good time for you to have us come by and set up your new MacBook? Thanks,Megan	Add Attachment
Katherine Reynoso	Oct 17, 2019 09:51 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Oct 15, 2019 10:52 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Oct 15, 2019 10:52 AM	**This is an outgoing email** Hi Sandy, I need some additional information regarding service request #73513 Description: GFA SETUP: Apple 13in MacBook Pro Touch BarW#20190421 to replace W#20140656 for Sandy Hedgepeth RA107 I'm Katherine from UCS. We finished the set up on your new MacBook. If you contact me or our front office at 503-838-8925, with your preferred times to deliver this, it would be appreciated. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 15, 2019 08:50 AM	Started reimage.	Add Attachment
Katherine Reynoso	Oct 15, 2019 08:35 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Tricia Flaherty	Oct 11, 2019 04:45 PM	Contact changed from Tricia Flaherty to Sandy Hedgepeth.	Add Attachment
Tricia Flaherty	Oct 11, 2019 04:32 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 11, 2019 04:27 PM	she is getting an Apple MacBook Pro 13 standard laptop W#20190421 which is on the inventory counter in ITC008 with GFA SETUP FORM. She is an Adobe NAMED USER so please install Adobe Desktop app and show her how to login with her Adobe ID and install the apps and versions she needs. She also asked about getting Screencast-o-matic on the laptop as well but that is not something that was purchased through UCS and is subscription service based so we won't be able to do that one.	Add Attachment
Tricia Flaherty	Oct 08, 2019 11:42 AM	I sent her email on 10-7-2019 with options for repalcement	Add Attachment
John Rushing	Sep 06, 2019 04:34 PM	Her computer has some issues with the hinges on the screen and the video was going in and out.	Add Attachment