Service Request Ticket

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Service Request Information

CONTACT	Name	Schanche, Leif	Date	Sep 09, 2019 08:50 AM
	Department	Athletics	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090348 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91905V0TG	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.11 (El Capitan)	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:9D:8B:B0
	Wireless NIC	00:24:36:B4:F1:D5
	Bluetooth NIC	00:25:00:C4:6C:C0

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 08, 2019 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 08, 2019 04:58 PM	It's been delivered and set up.	Add Attachment
Gino Salazar	Oct 08, 2019 02:24 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Oct 08, 2019 11:05 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 08, 2019 11:05 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Oct 08, 2019 11:05 AM	Sent him another email, his computer is on the stand up desk, if anybody is around when he hits us back can you deliver this?	Add Attachment
Gino Salazar	Oct 08, 2019 11:04 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Oct 08, 2019 10:56 AM	Tried calling him on his personal phone but nothing	Add Attachment
Gino Salazar	Oct 03, 2019 01:59 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Oct 03, 2019 01:59 PM	Getting another imac ready, I didnt write down the wou number and somebody took the other 20130108	Add Attachment
Gino Salazar	Sep 20, 2019 04:10 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Sep 20, 2019 04:08 PM	This computer is ready to go out to them, I just sent an email	Add Attachment
John Rushing	Sep 17, 2019 12:47 PM	Task reassigned to Gino Salazar.	Add Attachment
John Rushing	Sep 17, 2019 12:47 PM	Need a new EXEMPT station imaged. Old system would not run the newer required MacOs's.	Add Attachment
Shandelle Plasker	Sep 09, 2019 08:50 AM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Sep 09, 2019 08:50 AM	They are having issues with this iMac being slow and delaying when they are typing. I let them know we would most likely want to reinstall OSX with newer. They want other options since they do not want anything wiped. Was not sure what other options we had with this old of a machine. Contact: 907-903-1608	Add Attachment