Service Request Ticket

Service Request Information

CONTACT	Name	Lyon, Laura	Date	Sep 09, 2019 09:09 AM
	Department	College of Education	Phone	88521
	Location		Email	lyonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131050 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	1JY6W12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	1JY6W12	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;
	Wired NIC	34:17:EB:A1:15:54

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 10, 2019 04:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Sep 10, 2019 03:08 PM	imaging	Add Attachment
Megan Thibeault	Sep 10, 2019 07:45 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Sep 10, 2019 07:45 AM	Make sure everything is backed up.	Add Attachment
Katherine Reynoso	Sep 09, 2019 11:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 09, 2019 09:09 AM	Available M-Th Needs window 10 update	Add Attachment