Service Request Ticket

Service Request Information

CONTACT	Name	Cloud, Jaime	Date	Sep 09, 2019 10:58 AM
	Department	Behavioral Sciences Division	Phone	89211
	Location		Email	cloudj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160532 (opens in a new window)	Bldg/Room	BELL 209
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25SR07TGG7V	Location	Loaner - Robin Smith
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; SPSS from StudentTech license
	Wired NIC	A8:60:B6:14:EB:54
	Wireless NIC	28:F0:76:64:A7:20
	Bluetooth NIC	28:F0:76:64:A7:21

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 11, 2019 09:26 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Sep 11, 2019 09:26 AM	computer speed seemed fine after updates	Add Attachment
Joe Collinsworth	Sep 11, 2019 09:26 AM	installed updates and added printers	Add Attachment
Stephanie Magee	Sep 11, 2019 07:59 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Sep 09, 2019 11:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 09, 2019 10:59 AM	If she is not in her office, she said to go to Todd 325 for keys	Add Attachment
Stephanie Magee	Sep 09, 2019 10:58 AM	Jaime needs to add two printers to her computer: I walked her through standard ways of adding, probably not pushing the right keys or something. Printers: #20170588 #20071024 Jaime's desktop also is running very slowly lately, maybe needs an image. This is the 4th time shes asked someone to take a look	Add Attachment