Service Request Ticket - # 73530

Service Request Information

CONTACT Name Miller, Jasmine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2019 01:01 PM
Department Phone 88094
Location Email millerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KPHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:48:32

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Sep 10, 2019 08:31 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 09, 2019 02:14 PM 
****This is an outgoing email****
Hi Jasmine,

I need some additional information regarding 
service request #73530

Description: Computer not turning on

If the computer does not turn on normally again, 
let me know. We can reinstall the Windows 10 OS, 
it seems like it might not have installed it 
correctly the first time. We can schedule a time 
to do this, or if you want to wait until the 
computer does the issue once more. We can provide 
you with a loaner, and overall the reinstall takes 
about half a day.

Thank You,
Katherine
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Public
Katherine Reynoso Sep 09, 2019 02:05 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Sep 09, 2019 01:26 PM 
We cannot find her extension
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Stephanie Magee Sep 09, 2019 01:01 PM 
****This is an email****
To whom it may concern, 

About 2 weeks ago I put in a request about my 
computer not starting/ turning on. Someone came 
to fix it, but now it is not working/ turning 
on. If someone could help fix my issue I would 
really appreciate it, since I need my computer 
for work. 
My computer is (20121262) and it is located in 
NPE 115. 

Thank you,
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