Service Request Ticket - # 73531

Service Request Ticket - # 73531

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Service Request Information

CONTACT	Name	Litchfield, Donna	Date	Sep 09, 2019 01:37 PM
	Department	Facilities Services	Phone	88903
	Location		Email	litchfid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141187 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5yykv42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20091316 MAY2016: Adobe Acrobat Pro 10 WIN from P0083800, AutoCAD Architect 2013 standalone license + 1 yr subscription(til 11-12-2013)P0087499; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop and Microsoft Project Standard 2016 P0105539 OCT2017 SR65359; Microsoft Wireless Desktop 2000, Black #M7J-0001 VISA208--8426 MAR2019 Order10784; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	98:90:96:D9:39:95

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 16, 2019 04:18 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Sep 16, 2019 04:18 PM	Done with this task	Add Attachment
Reggie Johnson	Sep 16, 2019 02:58 PM	Done imaging her computer. Installed BB Revu, Autocad, updated drivers, and restored her profile.	Add Attachment
Reggie Johnson	Sep 16, 2019 11:01 AM	started the upgrade will check back in an hour.	Add Attachment
Reggie Johnson	Sep 13, 2019 03:49 PM	Visited Donna and helped her back up your personal files and bookmarks. Scheduled the win 10 upgrade for Monday.	Add Attachment
Megan Thibeault	Sep 13, 2019 08:42 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Sep 13, 2019 08:42 AM	Make sure you load all the extra software	Add Attachment
Stephanie Magee	Sep 13, 2019 08:20 AM	**This is an email** No, didn't know I need to back up my hard drive. Would I save all onto server drive? Donna Litchfield Admin. Program Specialist \| Facilities Services Western Oregon University	Add Attachment
Reggie Johnson	Sep 12, 2019 10:42 AM	**This is an outgoing email Hi Donna, I need some additional information regarding service request #73531 Description: Needs Windows 10 update 9/11 8-3** We were wondering if you were able to back up your files, bookmarks and favorites? During the installation the hard-drive will be erased and all data saved on there will be gone. Thanks, Reggie UCS Tech	Add Attachment Public
Katherine Reynoso	Sep 10, 2019 04:53 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Natalie Plasker	Sep 09, 2019 01:40 PM	Has meetings most of the day Wednesday, so anytime works for her.	Add Attachment
Natalie Plasker	Sep 09, 2019 01:37 PM	Still has Window 7, they need the update.	Add Attachment