Service Request Ticket - # 73532

Service Request Information

CONTACT Name Thom, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2019 01:45 PM
Department Writing Center Phone 88259
Location Email thomd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150403[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DN Printer
Serial No. D6X465739 Location PDR 2023 Giveaway

Model 4622/DN Hostname marktwain.wou.edu
Notes 200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty replacing W#20010273 IP:140.211.64.13 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:AD:2D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 11, 2019 09:54 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 11, 2019 09:54 AM 
Fixed
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Shandelle Plasker Sep 09, 2019 02:14 PM 
****This is an email****
Hi Daniel,
I received your Service Request for your printer wanting a code. Is it asking for a code when you print or when you are going through the menu to some were such as the toner level area?
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Stephanie Magee Sep 09, 2019 01:45 PM 
Daniel called to mention that their printer 
which is a local printer, is asking for 
credentials to log in. in the past they've 
never had to do that. They've tried as many log 
ins as they can think of but none are working.
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