Service Request Ticket - # 73534

Service Request Information

CONTACT Name Nevius, Frank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2019 02:29 PM
Department Humanities Division Phone 88537
Location Email neviusf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130865[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43W8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43W8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:49:6D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Sep 10, 2019 02:42 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 10, 2019 02:42 PM 
win 10 upgrade is done. Setup is done. Added Frank as 
admin, updated drivers.
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Reggie Johnson Sep 10, 2019 09:29 AM 
Started imaging
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Reggie Johnson Sep 10, 2019 08:13 AM 
****This is an outgoing email****
Hi Frank ,

I need some additional information regarding service 
request #73534

Description: Win 7 to Win 10 

When is a good date and time for a UCS Tech to visit 
your office and upgrade your computer to windows 10? 
You will need to back up your data before the upgrade 
because your current hdd will be reformatted. 

Thanks,

Reggie
UCS Tech
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Public
Megan Thibeault Sep 10, 2019 07:48 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Sep 10, 2019 07:48 AM 
Make sure everything is backed up.
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Stephanie Magee Sep 09, 2019 02:29 PM 
Needs update :)
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