Service Request Ticket

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Service Request Information

CONTACT	Name	Melchor-Ayala, Omar	Date	Sep 09, 2019 04:54 PM
	Department	Criminal Justice	Phone	89219
	Location		Email	ayalao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140655 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ0JRF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298, SPSS Statistics v24 for MAC StudentTecn Campus Site license(renews every July 31st);
	Wired NIC	98:5A:EB:CD:6E:2E
	Wireless NIC	AC:29:3A:93:48:23
	Bluetooth NIC	AC:29:3A:93:48:24

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 25, 2019 11:03 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Sep 17, 2019 08:16 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Sep 13, 2019 03:47 PM	I sent him an email with a step by step process on how to do it on his own.	Add Attachment
Gino Salazar	Sep 11, 2019 03:15 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Sep 11, 2019 08:27 AM	Forgot to add I emailed him	Add Attachment
Gino Salazar	Sep 10, 2019 04:30 PM	I went over at 3:30 and he was gone	Add Attachment
Megan Thibeault	Sep 10, 2019 11:59 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Sep 10, 2019 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Sep 10, 2019 11:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 10, 2019 11:48 AM	Omar is in his office today	Add Attachment
Stephanie Magee	Sep 10, 2019 08:01 AM	Waiting for response	Add Attachment
Megan Thibeault	Sep 10, 2019 07:44 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Sep 10, 2019 07:44 AM	We will need him in the office for this task, can you email Omar and Jennifer to find out when he will be back on campus.	Add Attachment
Stephanie Magee	Sep 09, 2019 04:54 PM	Omar can't find the share drive, it needs to be remapped. IDrive He will be out of the office tomorrow morning but Jennifer Willard is the office manager and can let you into his office if needed.	Add Attachment