Service Request Ticket

Service Request Information

CONTACT	Name	Brannan, Deborah	Date	Sep 09, 2019 05:04 PM
	Department	Behavioral Sciences Division	Phone	14200
	Location		Email	brannand@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140712 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9WD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9WD42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from 20110132- HLM 7 WIN license from VISA2012003381
	Wired NIC	98:90:96:D6:8D:8A

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 11, 2019 01:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 11, 2019 01:44 PM	intalled updates, problem is now fixed	Add Attachment
Joe Collinsworth	Sep 11, 2019 09:37 AM	try at 10	Add Attachment
Joe Collinsworth	Sep 10, 2019 04:50 PM	try fixing tomorrow	Add Attachment
Joe Collinsworth	Sep 10, 2019 07:53 AM	gave her admin rights yesterday	Add Attachment
Megan Thibeault	Sep 10, 2019 07:47 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joseph Tavares	Sep 09, 2019 05:06 PM	Her PC is running slow after a recent upgrade to Windows 10, can drop into her office tomorrow (9/10) or she will be around all day Wednesday (9/11). **This is an email** It is 20140712 You can have Michelle let you in tomorrow or I will be in all day Wednesday. Thanks so much!!! Debi	Add Attachment
Joseph Tavares	Sep 09, 2019 05:04 PM	**This is an email** Hi there! I am so sorry to bother you but I just had Windows 10 installed on my computer and it is so slow that I can barely use it. Word took almost 5 minutes to open up and the remote desktop is impossible to use so I cannot analyze data. Is there anything we can do to make this computer work better? Thanks so much!	Add Attachment