Service Request Ticket

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Service Request Information

CONTACT	Name	Mortensen, Joe	Date	Sep 10, 2019 08:15 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100075 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	W803233MDNM	Location	PDR
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	Unknown	Software
	Wired NIC	C4:2C:03:2E:B3:C1
	Wireless NIC	D8:30:62:64:D1:A6
	Bluetooth NIC	78:CA:39:BE:8D:A1

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 11, 2019 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 11, 2019 08:49 AM	Went in the morning and problem was fixed.	Add Attachment
Stephanie Magee	Sep 10, 2019 04:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Sep 10, 2019 04:53 PM	Called back, he followed the instructions and could not log on. Please go back tomorrow morning	Add Attachment
Katherine Reynoso	Sep 10, 2019 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 10, 2019 02:06 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Sep 10, 2019 02:06 PM	Fixed the issue, He did not have it plugged into an active Ethernet port.	Add Attachment
Peter Puettmann	Sep 10, 2019 01:17 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Sep 10, 2019 01:16 PM	went back again and they were in a meeting	Add Attachment
Peter Puettmann	Sep 10, 2019 11:53 AM	went and he wad'nt there	Add Attachment
Peter Puettmann	Sep 10, 2019 11:15 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 10, 2019 08:25 AM	Unavailable from 9 - 10	Add Attachment
Stephanie Magee	Sep 10, 2019 08:15 AM	Joe can't sign in to the new mac set up. He described it as a log in box appears and when he attempts to log in, nothing happens. He also mentioned something about not being on the network while others are on the network. I have a contact number, if you have questions	Add Attachment