Service Request Ticket - # 73543

Service Request Ticket - # 73543

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Service Request Information

CONTACT	Name	Boyle, Gabrielle	Date	Sep 10, 2019 08:16 AM
	Department	Student Engagement	Phone	88303
	Location		Email	boyleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171092 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSRGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSRGRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:1A:89

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 20, 2019 04:39 PM	maybe more ram	Add Attachment
Joe Collinsworth	Sep 20, 2019 04:38 PM	imaging	Add Attachment
Joe Collinsworth	Sep 18, 2019 04:26 PM	Just needs to be reimaged	Add Attachment
Stephanie Magee	Sep 18, 2019 04:13 PM	**This is an email** Friday would be best for me, anyways, if your techs are busy until then. Friday morning I'm actually out of office in the morning but someone could still come by and be let in to my office to work on my computer and/or take it away (as Joe thought might need to happen).	Add Attachment
Stephanie Magee	Sep 18, 2019 04:06 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Sep 18, 2019 04:06 PM	Issue returned, Joe told her to notify him if it did. Reopening this SR	Add Attachment
Joe Collinsworth	Sep 11, 2019 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 10, 2019 04:50 PM	try fixing tomorrow	Add Attachment
Stephanie Magee	Sep 10, 2019 09:27 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Sep 10, 2019 08:33 AM	it's on win10	Add Attachment
Stephanie Magee	Sep 10, 2019 08:16 AM	I asked if she has windows 7	Add Attachment
Stephanie Magee	Sep 10, 2019 08:16 AM	**This is an email** Hello, My computer (which is new within the last couple months) will consistently freeze at least once a day, to the point where I have to do a "hard" reset. Could I get some support with this? My CPU ID# : 20171092 Location: Advising Center Room 124 Thank you! Gabbi Boyle	Add Attachment