Service Request Ticket - # 73545

Service Request Ticket - # 73545

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Elton, Mark	Date	Sep 10, 2019 09:42 AM
	Department	Business/Economics Division	Phone	88359
	Location		Email	eltonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140726 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P91F42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:B1:BE

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 12, 2019 10:25 AM	added admin rights ran windows update.	Add Attachment
Reggie Johnson	Sep 12, 2019 09:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Sep 12, 2019 09:57 AM	Finished setup and updated drivers.	Add Attachment
Reggie Johnson	Sep 11, 2019 04:24 PM	Started the image but ran out of time. I'll have to go back tomorrow morning to finish.	Add Attachment
Reggie Johnson	Sep 11, 2019 12:29 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #73545 Description: 9\11 11am Win 7 to Win 10 It looks like we are scheduled to upgrade your pc to windows 10 today. Was wondering if you were able to back up your personal files to your H drive? During the upgrade the hard-drive will be wiped and all your saved data will be erased so I wanted to make sure. Thanks, Reggie USS Tech	Add Attachment Public
Reggie Johnson	Sep 11, 2019 09:22 AM	Task reassigned to Reggie Johnson.	Add Attachment
Katherine Reynoso	Sep 10, 2019 04:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Sep 10, 2019 11:23 AM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #73545 Description: Win 7 to Win 10 We got a notification that you need to upgrade your computer to windows 10. When is a good date and time for a UCS Tech to visit your office and take care of this task? It will take about an hour to complete and you will need to back up your files before the process. Thank you, Reggie UCS Tech	Add Attachment Public
Stephanie Magee	Sep 10, 2019 09:42 AM	Needs update	Add Attachment