Service Request Ticket

Service Request Information

CONTACT	Name	Harrington, Rachel	Date	Sep 10, 2019 01:28 PM
	Department	College of Education	Phone	88831
	Location		Email	harringr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JG65HC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	JG65HC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:0E:CD:C5
	Wireless NIC	40:49:0F:06:20:23

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Sep 17, 2019 08:03 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Sep 17, 2019 08:03 AM	She's all good to go!	Add Attachment
Megan Thibeault	Sep 16, 2019 01:10 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Sep 16, 2019 01:10 PM	Can you reach out to her?	Add Attachment
Katherine Reynoso	Sep 10, 2019 04:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 10, 2019 01:28 PM	Rachel hardwired her laptop but it did not auto create a mobile account.	Add Attachment