Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Briana,

I need some additional information regarding 
service request #73560

Description: **9/30** Admission Windows 10 Update 
loaner 20150650

You will need to bring the laptop onto campus and 
log in to the computer while hardwired (yellow or 
white Ethernet cord). Once you do that then you 
will be able to log in to your computer off campus 
as well. If you need help with these let us know.

Reggie
UCS Tech 

Please email the user with a follow up about logging in. 

Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Briana ,

We were just following up with you regarding a service 
request that we have for you.  (#73560)

Description: **9/30** Admission Windows 10 Update 
loaner 20150650

Looks like we are done imaging and setting up your 
laptop. You can stop by our office anytime to pick it 
up we are open from 8am-5pm Mon-Fri.

Thanks,

Reggie Johnson

Task reassigned to Reggie Johnson.

****This is an email****
Hi, 

I left my laptop yesterday in the office. I am 
out of the office this whole week. So I am not 
sure if I received one or not. 

Thank you,

****This is an outgoing email****
Hi Briana ,

I need some additional information regarding 
service request #73560

Description: **9/30** Admission Windows 10 Update 
loaner 20150640

I'm Katherine from UCS. I'm just checking in to 
see if you received the loaner you requested. If 
you have any issues feel free to contact me or our 
front office at 503-838-8925.

Thank You,
Katherine

Can you please follow up on this

****This is an email****
Hi Reggie, 

Can I leave it in the office for Monday September 
30th? Since I will need it for my California trip 
this week coming up. 

Thank you, 

Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Briana ,

I need some additional information regarding service 
request #73560

Description: Admission Windows 10 Updates

We have a ticket in our queue to update your laptop, 
20150640, to windows 10. Microsoft has ended support 
for windows 7 so security patches or updates will no 
longer be available, which will leave your computer 
vulnerable to malicious threats. When is a good date 
and time for a UCS Tech to stop by your office and 
upgrade your computer? 

Thanks,

Reggie
UCS Tech

****This is an outgoing email****
Hi David,

I need some additional information regarding service 
request #73560

Description: Admission Windows 10 Updates

Your laptop, 20150651, is imaged, setup and ready to be 
sent back to you. It is sitting in our outbox. Just 
stop by anytime you are available between 8am-5pm Mon-
Fri. Also I backed up your profile just in case you 
forgot to back up your files. So let me know if you 
want me to transfer them to your profile.

Thanks,

Reggie 

Having trouble with his desktop sound coming 
through his headphones, small task,if you could 
stop by when this laptop is finished. 

****This is an outgoing email****
Hi David,

I need some additional information 
regarding service request #73560

Description: Admission Windows 10 
Updates

We have a ticket in our queue to update 
your laptop, w20160651. We were told you 
would be in and out of the office and 
would like to know a good date and time 
to take care of this task? The process 
will take up to 2 hours and will require 
you to back up your files beforehand. 

Thanks,

Reggie

Briana Navarete has 20150640 and is out of town until 
mid October. ext: 88193

Task reassigned to Reggie Johnson.

Started 20141224