Service Request Ticket - # 73561

Service Request Information

CONTACT Name Edmiston, Nicholas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2019 01:40 PM
Department Facilities Services Phone 89420
Location Email edmiston@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3593M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3593M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:67

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 12, 2019 08:33 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Oct 29, 2019 10:43 AM 
Status changed from (1) Pending to (2) Scheduled
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Bradley Karkanen Sep 24, 2019 08:59 AM 
****This is an outgoing email****
Hi Nicholas,

We were just following up with you regarding a service 
request that we have for you.  (#73561)

Description: Windows 10

We can schedule your Windows 7 to 10 upgrade 
overnight through our management software. Everything 
happens automatically and will also upgrade you to the 
latest Office. All you need to do is leave your machine on 
and it will upgrade between 10pm-5am. This should be 
near zero downtime. As always we still ask that you 
backup your files and bookmarks just in case something 
goes wrong. If you are unsure of how to backup your 
stuff you can contact the Help Desk at 
ucshelpdesk@wou.edu or by calling 88925.

Thanks,
Bradley Karkanen
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Bradley Karkanen Sep 24, 2019 08:55 AM 
Task reassigned to Bradley Karkanen.
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Reggie Johnson Sep 10, 2019 03:18 PM 
****This is an outgoing email****
Hi Nicholas,

I need some additional information regarding service 
request #73561

Description: Windows 10

When is a good date and time for a UCS Tech to visit 
your office and upgrade your computer to windows 10? 
You will need to back up all of your bookmarks, files 
and favorites before the upgrade.

Thanks,

Reggie
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Megan Thibeault Sep 10, 2019 01:40 PM 
Nick is requesting Windows 10, make sure he 
doesn't have an specialty software. Back up files, 
bookmarks, etc.
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