Service Request Ticket - # 73565

Service Request Information

CONTACT Name Hammermeister Jordan, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2019 01:56 PM
Department Health & Exercise Science Phone 88509
Location Email hammerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20DVPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DVPD2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:D8:A9

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 26, 2019 08:20 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Sep 26, 2019 08:20 AM 
This shows successful
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Bradley Karkanen Sep 23, 2019 01:45 PM 
She's in the right OU? We will have to have someone go 
add it by hand.
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Stephanie Magee Sep 23, 2019 12:32 PM 
called and is hoping to get her computer connected 
to the printer at the same time.
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Bradley Karkanen Sep 20, 2019 04:36 PM 
Status changed from (1) Pending to (2) Scheduled
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Bradley Karkanen Sep 20, 2019 04:36 PM 
Task reassigned to Bradley Karkanen.
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Reggie Johnson Sep 16, 2019 02:54 PM 
****This is an email****
Next Monday, September 23, is a good day for me. 
Anytime between 11-3. Does that work for you?
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Reggie Johnson Sep 10, 2019 03:20 PM 
****This is an outgoing email****
Hi Amy,

I need some additional information regarding service 
request #73565

Description: Win 7 to Win 10 

We got a notification that you need to upgrade your 
computer to windows 10. When is a good date and time 
for a UCS Tech to visit your office and take care of 
this task? It will take about an hour to complete and 
you will need to back up your files before the process.

Thank you,

Reggie
UCS Tech
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Public
Stephanie Magee Sep 10, 2019 01:56 PM 
Needs update
Prefers email correspondence
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