Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Sep 11, 2019 09:36 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130903 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43S9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43S9V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:B6:82

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 12, 2019 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 12, 2019 09:25 AM	Acknowledged threat.	Add Attachment
Katherine Reynoso	Sep 12, 2019 08:05 AM	Ran a scan.	Add Attachment
Brittany Franklin	Sep 11, 2019 09:36 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Brittany Franklin	Sep 11, 2019 09:36 AM	This is from the email I got from Sophos: Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20130903 Path: C:\Users\kreynoso15\AppData\Local\Microsoft\Windows\INetCache\IE\F3BZG9QT\046d-c52b-4041-ui_x32[1].exe What was detected: ML/PE-A User associated with device: MASH\kreynoso15 How severe it is: High What Sophos has done so far: We attempted to clean up a threat. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.	Add Attachment