Service Request Ticket - # 73577

Service Request Information

CONTACT Name Batchelor, Michelle(Chelle)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2019 10:29 AM
Department Library & Media Services Phone 88886
Location Email batchelorc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190233[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 8RPRPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 8RPRPV2 Location Parts Pile Bad Keyboard

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 9C:EB:E8:CA:18:2F


Wireless NIC 3C:F0:11:25:67:0A


AUX NIC C8:F7:50:E4:B7:87

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Sep 25, 2019 11:02 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Sep 23, 2019 11:39 AM 
I emailed her about setting up a time to cable 
manage.
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Katherine Reynoso Sep 18, 2019 08:02 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Sep 18, 2019 08:02 AM 
Delivered the items and set up. Needs cable 
managing, and we will do this at a different time.
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Katherine Reynoso Sep 17, 2019 02:58 PM 
****This is an outgoing email****
Hi Michelle(Chelle),

I need some additional information regarding 
service request #73577

Description: GFA SETUP: Deliver Latitude 7300 
laptop W#20190233[Edit Inv] to HL206C, dock, 2 monitors  
(order#11511)

I'm Katherine from UCS. We have your items ready 
to be delivered. If you can contact me or our 
office at 503-838-8925, to schedule a time to do 
this it would be appreciated.

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Sep 17, 2019 02:57 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Sep 17, 2019 02:57 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Sep 17, 2019 02:57 PM 
Finished and back on shelf.
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Katherine Reynoso Sep 17, 2019 11:02 AM 
Reimaging
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Tricia Flaherty Sep 11, 2019 10:34 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 11, 2019 10:34 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 11, 2019 10:32 AM 
bring back loaner monitor W#20140931[Edit Inv]
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Tricia Flaherty Sep 11, 2019 10:29 AM 
Michelle(Chelle) Batchelor, NEW Dean of Library and Academic Innovation is getting new laptop 
W#20190383[Edit Inv] to replace former Dean's laptop W#20150252(so GFA/NEW HIRE type setup)  She 
will get 2 new monitors W#20190383[Edit Inv] &W#20190384[Edit Inv] and a dock W#20181448[Edit Inv] as 
well(order#11511).  All this equipment is on the inventory counter in ITC008 with GFA SETUP 
FORM
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