Service Request Ticket

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Service Request Information

CONTACT	Name	Hopkins, Shari	Date	Sep 11, 2019 11:31 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	hopkinss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190153 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ4LHL410	Location	Parts Pile
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:68:DF
	Bluetooth NIC	A4:83:E7:0C:A8:83

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 17, 2019 11:50 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Sep 17, 2019 11:50 AM	**This is an email** This is perfect-thank you! No need to come down.	Add Attachment
Shandelle Plasker	Sep 17, 2019 11:26 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Sep 17, 2019 11:26 AM	**This is an email** Hi Shari, I have attached a tutorial to this email on how to add your copier code. If you have issues after following the tutorial I will come down during the hours you provided for us. Thank you,Shandelle	Add Attachment
Shandelle Plasker	Sep 17, 2019 11:21 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Sep 17, 2019 10:05 AM	Can anyone look out for 73578 she just needs her copier code entered in her computer at 2:30pm-4:30pm today. Its Ed_downstairs_copier .	Add Attachment
Megan Thibeault	Sep 17, 2019 10:05 AM	Can anyone look out for 73578 she just needs her copier code entered in her computer at 2:30pm-4:30pm today. Its Ed_downstairs_copier .	Add Attachment
Megan Thibeault	Sep 17, 2019 10:05 AM	Can anyone look out for 73578 she just needs her copier code entered in her computer at 2:30pm-4:30pm today. Its Ed_downstairs_copier .	Add Attachment
Reggie Johnson	Sep 17, 2019 10:05 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Reggie Johnson	Sep 17, 2019 10:02 AM	NEW HIRE/GFA SETUP: Deliver Apple 13in MacBook Pro W#20190153 to RWEC 118 for Shari Hopkins	Add Attachment
Reggie Johnson	Sep 17, 2019 10:00 AM	She has a copier code for ed_downstairs_copier and needs her code entered in her computer.	Add Attachment
Reggie Johnson	Sep 16, 2019 09:26 AM	**This is an outgoing email** Hi, I'm in tomorrow (Tuesday) afternoon from 2:30-4:30 PM or Thursday from 8:00-10:00 AM. Sorry, we have tons of meetings this week so I am not very flexible. Let me know if early morning or late afternoon works for you and I can make myself available. Thanks! Shari	Add Attachment
Reggie Johnson	Sep 13, 2019 03:48 PM	**This is an outgoing email** Hi Shari, I need some additional information regarding service request #73578 Description: 9/13 1:30pm NEW HIRE/GFA SETUP: Deliver Apple 13in MacBook Pro W#20190153 to RWEC 118 for Shari Hopkins I'm sorry I was not able to fix your copier code issues. I was able to ask a superior here about the situation and they told me that I can just install the driver from self service. So whenever you are available, me or another tech can visit your office and fix this issue. It should be really quick this time. So could you please let us know when you would be available next week for a Tech to visit your office and solve this issue. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 13, 2019 03:45 PM	Delivered the laptop, I just need to add her printer code to her printer settings. I was not able to and ran out of time. I must have installed the wrong driver. Will email to set up a time to fix this.	Add Attachment
Reggie Johnson	Sep 13, 2019 10:41 AM	**This is an outgoing email** Hi Shari, I need some additional information regarding service request #73578 Description: NEW HIRE/GFA SETUP: Deliver Apple 13in MacBook Pro W#20190153 to RWEC 118 for Shari Hopkins We have finished preparing your new laptop for you. When is a good date and time for a UCS Tech to visit your office and deliver this computer to you? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 13, 2019 10:39 AM	Image and set up is done sending email for availability.	Add Attachment
Reggie Johnson	Sep 13, 2019 09:29 AM	imaging at my desk.	Add Attachment
Joe Collinsworth	Sep 13, 2019 09:16 AM	Task reassigned to Reggie Johnson.	Add Attachment
Tricia Flaherty	Sep 13, 2019 09:12 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Tricia Flaherty	Sep 11, 2019 11:51 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 11, 2019 11:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 11, 2019 11:47 AM	this is on the Inventory counter shelf in ITC008 with NEW HIRE SETUP FORM . she will need connectopn to Ed&LEadership network printers and a USB local printer W#20160180 in RWEC118	Add Attachment
Tricia Flaherty	Sep 11, 2019 11:36 AM	I found error and this is not replacing Bob Hatuala so ignore that part	Add Attachment
Tricia Flaherty	Sep 11, 2019 11:31 AM	NEW HIRE TT/GFA SETUP Apple 13in MacBook Pro W#20190153 for Shari Hopkins RWEC 118 to replace Bob Hatuala(retired W#20150409)	Add Attachment