Service Request Ticket - # 73584

Service Request Ticket - # 73584

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Service Request Information

CONTACT	Name	Gayle, Rian	Date	Sep 11, 2019 04:21 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171068 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	CSLJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLJRP2	Location	SL GFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:26:D8

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 24, 2019 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 24, 2019 08:11 AM	done	Add Attachment
Katherine Reynoso	Sep 23, 2019 03:08 PM	I called the office, nobody answered.	Add Attachment
Tricia Flaherty	Sep 23, 2019 02:42 PM	Contact changed from Faculty/Staff New to Rian Gayle.	Add Attachment
Tricia Flaherty	Sep 23, 2019 02:41 PM	please go register software as soon as possible	Add Attachment
Tricia Flaherty	Sep 23, 2019 02:40 PM	license RE-PURCHASED of DBT WIN v12.4 and located at T Drive T:\Duxbury\DBTv12.4sr1WIN	Add Attachment
Tricia Flaherty	Sep 23, 2019 02:39 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 23, 2019 02:39 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 23, 2019 02:39 PM	NEW PURCHASE SUBMITTED - UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715;	Add Attachment
Peter Puettmann	Sep 13, 2019 09:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 13, 2019 09:27 AM	advised about software. they are purchasing the duxbury software	Add Attachment
Tricia Flaherty	Sep 12, 2019 11:50 AM	the Duxbury order VISA2018008969 was CANCELED by Sarah Grider in MAY2019 and a refund issued. She fould a free 3rd party software to use with the Braille printer and installed that software herself. If the pop ups of the unlicensed Duxbury12.4(needed for WIN 10) software are a problem then un-install unless they have changed there minds and want to pay for upgrade now.	Add Attachment
Peter Puettmann	Sep 12, 2019 10:29 AM	activate with rian before 3	Add Attachment
Peter Puettmann	Sep 12, 2019 08:03 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 11, 2019 04:21 PM	Contact Info: ex. 88250	Add Attachment Public
Stephanie Magee	Sep 11, 2019 04:21 PM	Alexis, from front desk of ODS called that one of their testing computers is getting a license expiration pop up. This is their license: Duxbury Braille Translation WIN v12.4 VISA2018008969 MAY2019 SR71973;	Add Attachment